Location: Remote We welcome international applicants!
We’re looking for someone who can be awake during UK hours.
Part-time
Pay: $12-$25/hour, depending on experience
Social Media Engagement, from Dash CEO and founder
https://www.loom.com/share/e007cc131a954e8185f1bf61911fb324?sid=1749df1b-f3bd-4b9d-9449-68167348654b
Social Media Engagement
We are seeking a talented individual to join our team as a Social Media Engagement Representative for WishTender! We need someone who can connect with customers on a personal level, make them feel celebrated, and make them laugh.
Our company is a profitable bootstrapped startup with high growth and over 150k gift registry owners. We help fans buy gifts for content creators. Users love our brand. See what users say about us.
Our Twitter account is humorous, deadpan, deadpan-sassy, sometimes wacky, other times kind and welcoming.
Responsibilities:
- Respond to customers on twitter in a humorous and relatable way to showcase the brand's personality
- Respond to customer inquiries and comments on social media in a timely and friendly manner
- Triage customer issues seen on social media
- Collaborate with the marketing and creative teams to develop engaging and entertaining social media content
- Develop brand voice and social media guidelines to ensure consistency across all platforms
- You will be our pulse on the community. You’ll be monitoring social media to evaluate customer satisfaction, community sentiment, and identify opportunities for improvement.
Qualifications:
- Knowledge of social media platforms, especially twitter
- Excellent written communication skills and ability to connect with customers through humor and personality
- Ability to connect to people via humor and creativity
- The ability to handle customer complaints with empathy and patience
- A pulse on the UK and or US culture
- Marketing experience is a plus